Service Delivery Policy

Flomiz is a software-as-a-service product delivered entirely over the internet. No physical goods are sold, shipped or couriered, so no shipping charges apply and no delivery address is required.

"Delivery" for our purposes means giving your account access to the plan, modules and add-ons you have paid for.

• Online payments (card, UPI, net banking, wallet) — your plan is activated automatically as soon as the payment provider confirms the transaction, normally within a few minutes.
• Offline payments (bank transfer, cheque or other confirmed transfer) — your plan is activated within 1 working day of the payment being received and reconciled by us.
• Renewals, upgrades and add-ons — applied to your existing workspace immediately on successful payment, with no interruption to your data or users.
• On-premise deployments — where you have purchased an on-premise licence, installation is scheduled with you after payment and completed according to the timeline agreed in writing.

Access is delivered to the email address registered on your account. On successful payment we send a confirmation email together with the GST invoice, and the upgraded plan is immediately visible when you sign in at your workspace URL. No separate download, dispatch or tracking number is involved.

Please make sure the registered email address is correct and that mail from our domain is not filtered as spam.

If a payment has been debited but your plan is not active within the timelines above, contact us at support@flomiz.com or +91 72019 99872 with the payment reference. We will either activate the plan or return the amount in line with our Cancellation & Refunds Policy.

Once delivered, the Service is provided on a continuous, best-effort basis and is available to you for the whole of the period you have paid for, subject to planned maintenance and the terms set out in our Terms of Service.